My Travels

Thursday, January 31, 2008

Finally - much eaiser disembarkation process

Princess Cruises took steps to streamline the traditional ‘hurry up and wait’ disembarkation process!

Instead of instructing passengers to listen to for announcements for their luggage tag color to be called, Princess Cruises is now assigning a time and place to gather on the final morning.

Passengers are then escorted to the gangway by a staff member, eliminating the guesswork as to the actual time passengers will disembark. According to Princess the new process gives passengers ‘a more gracious send-off.’

Clients now receive a letter the day before the end of the cruise that outlines their designated time to meet in an assigned public room, depending on their return air arrangements.

Positive feedback is the "word", thus reducing congestion in the ship’s atrium and creating a more relaxed flow for breakfast.

The program is being rolled out fleetwide.

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